Human Centred Design Quiz
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Question 1 of 5
1. Question
True or False:
According to Gartner Research into the customer experience the leading issue for businesses is a failure to determine and understand the customer’s overall intentions when interacting with the business?trueCorrectIncorrect -
Question 2 of 5
2. Question
According to Brian Solis, which of these is NOT part of developing the customer experience?
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Question 3 of 5
3. Question
According to Stratford Management Corporation what percentage of sport businesses in their study proactively monitor and measure fan engagement?
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Question 4 of 5
4. Question
Which of these is not one of the four pillars of McKinsey’s customer journey model?
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Question 5 of 5
5. Question
According to Ray Wang, the Internet of Things will fundamentally change customer experience in the future because it will unlock:
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